Terms & Conditions

1. Parties

These terms apply between Nose and Partners (registered in Rotterdam, the Netherlands) and the client placing a request, order or project. Where a separate signed agreement exists, that agreement prevails on any conflicting point.

2. Quotes and offers

Quotes are valid for 30 days unless stated otherwise. Quoted lead times and unit prices are indicative until confirmed at order. Bespoke fragrance and private-label projects are quoted in milestones (development, samples, production).

3. Samples

Samples are intended for internal evaluation only and may not be resold. Sample fees and shipping are charged at cost unless the project is confirmed within the validity period of the quote, in which case the sample fee can be credited against the first production invoice.

4. Orders and acceptance

Orders are accepted upon written confirmation by Nose and Partners. Production starts once the deposit invoice is paid and final artwork and formulation are approved in writing.

5. Payment terms

• Development & samples: 100% on invoice.
• Production: 50% deposit at order confirmation, 50% on dispatch readiness.
• Repeat orders: Net 30 from invoice date for qualified clients.

Late payment incurs statutory interest under Dutch law and reasonable collection costs.

6. Delivery, risk and lead times

Delivery terms default to EXW Rotterdam (Incoterms 2020) unless otherwise agreed. Risk passes to the client at handover to the carrier. Lead times are best estimates and not binding unless explicitly agreed in writing.

7. Intellectual property

Bespoke fragrance compositions developed exclusively for a client are owned by the client for the agreed use, with the underlying formulation safeguarded under our confidentiality terms.

Scent Library compositions remain the intellectual property of Nose and Partners and are licensed to the client on a non-exclusive basis for the agreed products and territories.

Artwork created with our creative partners is licensed to the client for the agreed scope; original files and decoration plates remain with the producer.

8. Confidentiality

Both parties treat brand briefs, formulations, pricing and project documents as confidential. Confidentiality survives termination of any specific project.

9. Regulatory and product safety

For cosmetics and fragrance products placed on the EU market, Nose and Partners delivers the regulatory dossier (CPNP, CPSR, IFRA, CLP) within the agreed scope. The client is responsible for any market-specific obligations outside the agreed scope (for example, additional national registrations).

10. Returns and complaints

Quality complaints must be raised within 14 days of receipt, with supporting evidence. Bespoke and decorated goods are non-returnable except in case of demonstrable manufacturing defect. Accepted defects are remediated by replacement or credit at our discretion.

11. Liability

Our total liability for any project is capped at the amounts invoiced for the work giving rise to the claim. We do not accept liability for indirect, consequential or commercial loss. Nothing in these terms limits liability for fraud, gross negligence or product liability under mandatory law.

12. Force majeure

Neither party is liable for delay or non-performance caused by events outside reasonable control, including supply-chain disruption, raw-material shortage, transport disruption, regulatory change or government action.

13. Governing law and jurisdiction

These terms are governed by Dutch law. Disputes are submitted to the competent court in Rotterdam, without prejudice to mandatory consumer-protection rules.